Terms & Conditions

Cancellation Policy

Effective for the 2021 season, we have implemented a temporary "no questions asked" cancellation policy. This means that if you need to cancel for any reason, you receive a full refund on any product or service.

In light of all the uncertainty in the world right now, we want you to feel safe booking with us and know that if you can't make your booking, you can easily reschedule or get your money back.

Please note: the cancellation policy specific to the product you have booked will be clearly stated in your confirmation email.

MTB Vacations, Multi-Day Trips, Custom:

Full refund less $50 cancellation fee up to 90 days prior to start date. Deposit is non-refundable within 90 days. Trip is 50% refundable 31-60 days prior. Cancellations made within 30 days are non-refundable.

Day Heli Programs:

Full refund less $50 cancellation fee up to 15 days prior to start date. Trip is 50% refundable 8-14 days prior. Cancellations made within 7 days are non-refundable.

Day Tours & Coaching:

Full refund less $25 cancellation fee up to 7 days prior to start date. 50% refund up to 72 hours prior. Cancellations made within 72 hours are non-refundable.

Cancellation by Wandering Wheels

We will do everything in our power not to cancel your booking, but sometimes it's unavoidable. If we must cancel, or if we are unable to confirm your booking, we will issue a full refund of all fees received.

Payment Terms

MTB Vacations, Multi-Day Trips, Custom:

We require a 25% deposit to hold your reservation. The balance is due 60 days prior to the trip - you will receive an automatic payment request email for the amount left owing on your booking.

* If you'd rather pay the balance over time, you can contact us to make a payment anytime or to arrange a payment schedule.

Day Tours, Coaching, Day Heli Programs:

Full payment is due upon booking.

General Conditions

All prices are listed and charged in Canadian Dollars (CAD).

All participants are required to fill out an industry standard Release of Liability Waiver upon commencement of any Wandering Wheels activity.
(Read the waiver)

Participants are responsible for choosing trips and/or trails that are within their own ability level, based on our skill and fitness ratings and our own trail ratings/descriptions (all found on wanderingwheels.ca). Wandering Wheels reserves the right to make changes based on our assessment of all riders' ability levels.