Terms & Conditions
Cancellation Policy
Please note: the cancellation policy specific to the product you have booked will be clearly stated in your confirmation email.
MTB Vacations, Multi-Day Trips, Custom:
Full refund less $50 cancellation fee with 90 days notice, 50% refund within 90 days, no refunds within 30 days.
Rentals:
Full refund less $25 cancellation fee with 7 days notice, 50% refund within 7 days, no refunds within 48 hours.
Day Heli Programs:
Full refund less $50 cancellation fee with 14 days notice, 50% refund within 14 days, no refunds within 7 days.
Day Tours & Coaching:
Full refund less $25 cancellation fee with 7 days notice, 50% refund within 7 days, no refunds within 72 hours.
Cancellation by Wandering Wheels
We will do everything in our power not to cancel your booking, but sometimes it's unavoidable. If we must cancel, or if we are unable to confirm your booking, we will issue a full refund of all fees received.
Payment Terms
MTB Vacations, Multi-Day Trips, Custom:
We require a 25% deposit to hold your reservation. The balance is due 60 days prior to the trip - you will receive an automatic payment request email for the amount left owing on your booking.
* If you'd rather pay the balance over time, you can contact us to make a payment anytime or to arrange a payment schedule.
Day Tours, Coaching, Day Heli Programs:
Full payment is due upon booking.
Rentals:
Full payment is due upon confirmed booking. When you submit a booking request online, there is no charge yet. If your requested rental is available we will confirm it right away, at which time your card will be charged the full amount of the booking. If it's not available, we will reach out to you with your options.
General Conditions
All prices are listed and charged in Canadian Dollars (CAD).
All participants are required to fill out an industry standard Release of Liability Waiver upon commencement of any Wandering Wheels activity.
Participants are responsible for choosing trips and/or trails that are within their own ability level, based on our skill and fitness ratings and our own trail ratings/descriptions (all found on wanderingwheels.ca). Wandering Wheels reserves the right to make changes based on our assessment of all riders' ability levels.
